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Help Us To Help You

Our Responsibility To You

  • We are committed to giving you the best possible care.
  • People involved in your care will give you their names and ensure that you know how to contact them.
  • We run an appointment system in this practice. You will be given a time at which the doctor or nurse hopes to be able to see you. You should not wait more than 20 minutes in the waiting room without receiving an explanation for the delay.
  • You will have access to a doctor rapidly in case of emergency, on the same day in cases of urgency and otherwise within two working days. We will arrange a home visit as appropriate for those who are too ill or infirm to be brought to the surgery.
  • We will try to answer the telephone promptly and to ensure that there are sufficient staff available to do this. You should be able to speak to a doctor by telephone after 11.30am.
  • If you have undergone tests or x-rays ordered by the practice please telephone for results after one week for laboratory tests and three weeks for x-rays. Please do not ring before 1.00 pm.
  • Patients will be treated as individuals and partners in their healthcare, irrespective of their ethnic origin or religious and cultural beliefs.
  • We will give you full information about the services we offer. Every effort will be made to ensure that you receive that information which directly affects your health and the care being offered.
  • The practice will offer patients advice and information on health promotion:
    (i) Steps they can take to promote good health and avoid illness.
    (ii) Self-help which can be undertaken without reference to a doctor in the case of minor ailments.
  • You have a right to see your health records, subject to limitations in the law. These will be kept confidential at all times.

Your Responsibility To Us

  • Help us to help you.
  • Please let us know if you change your name, email/postal address or telephone number. A form is available at reception.
  • Please do everything you can to keep appointments. Tell us as soon as possible if you cannot attend so the appointment can be offered to someone else. If you do not attend for 3 appointments in 12 months you may be removed from our list.
  • We need help too. Please ask for a home visit only when the person is too ill to visit the surgery.
  • Please keep your phone call brief and avoid calling during peak morning time for non-urgent matters.
  • It is your responsibility to contact us for your test results. Test results take time to reach us, so please do not ring before you have been asked to do so. Enquiries about tests ordered by the hospital should be directed to the hospital, not the Practice.
  • We ask that you treat the doctors and the practice staff with courtesy and respect.
  • Please read our practice booklet. Along with this website it will help you get the best out of the services we offer. It is important you understand the information given to you. Please ask us questions if you are unsure of anything.
  • Remember you are responsible for your own health and the health of your children. We will give you our professional help and advice. Please act upon it.
  • Please ask if you wish to see a doctor.
Your Neighbourhood Professionals. Just a Click Away! Murrays Independent Funeral Directors Ltd
Your Neighbourhood Professionals. Just a Click Away! Murrays Independent Funeral Directors Ltd